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Need troubleshooting help with HP Printer

I'm getting a "filter failed" error message every time I try to print.   

Would anyone be so kind as to offer some advice on how to start troubleshooting this error?

I'm running a fresh install of Artix w/ openrc, printer is HP Laserjet Professional 1102w connected usb.  This printer works great on other pc's btw.

Much gratitude

Re: Need troubleshooting help with HP Printer

Reply #1 –
I had a similar error recently, it was solved by updating:
https://forum.artixlinux.org/index.php/topic,7921.0.html
You could check /var/log/cups/error_log to see if you also have a message about libqpdf.so.29, if not it must be something different, and in that case, perhaps post the errors in that log here for some more relevant suggestions  ;D .

Re: Need troubleshooting help with HP Printer

Reply #2 –
Thank you for the link but no luck.   I have the most up to date libcupsfilters.  I haven't tried to downgrade qpdf as I didn't locate libqpdf.so.29 in my error log.

here is what I did dig up

D [25/Mar/2025:20:40:24 -0400] [Job 16] STATE: +connecting-to-device
D [25/Mar/2025:20:40:24 -0400] [Job 16] STATE: +hplip.plugin-error
D [25/Mar/2025:20:40:24 -0400] [Job 16] prnt/hpcups/HPCupsFilter.cpp 503: m_Job initialization failed with error = 48
D [25/Mar/2025:20:40:24 -0400] [Job 16] PID 16248 (/usr/lib/cups/filter/hpcups) stopped with status 1.
D [25/Mar/2025:20:40:24 -0400] [Job 16] Hint: Try setting the LogLevel to "debug" to find out more.
D [25/Mar/2025:20:40:24 -0400] [Job 16] STATE: -connecting-to-device
D [25/Mar/2025:20:40:24 -0400] [Job 16] STATE: -media-empty-error,media-jam-error,hplip.plugin-error,cover-open-error,toner-empty-error,ot>
D [25/Mar/2025:20:40:24 -0400] [Job 16] cfFilterGhostscript: Processing page 2...
D [25/Mar/2025:20:40:24 -0400] [Job 16] cfFilterGhostscript: Rendering completed
D [25/Mar/2025:20:40:24 -0400] [Job 16] cfFilterGhostscript: Ghostscript (PID 16253) exited with no errors.
D [25/Mar/2025:20:40:24 -0400] [Job 16] cfFilterGhostscript: Logging (PID 16254) exited with no errors.
D [25/Mar/2025:20:40:24 -0400] [Job 16] cfFilterChain: ghostscript completed with status 0.
D [25/Mar/2025:20:40:24 -0400] [Job 16] cfFilterChain: ghostscript (PID 16252) exited with no errors.

So I'm uncertain how to set the logLevel to "debug" and btw the printer is not jammed or have any other physical problems as I am able to plug the usb into my laptop and print just fine.

Re: Need troubleshooting help with HP Printer

Reply #3 –
Could this article help?
https://wiki.archlinux.org/title/CUPS/Troubleshooting
It details the process of enabling debug logs. Further down it has a small note on the "filter failed" message.

FWIW, hplip/prnt/hpcups/CommonDefinitions.h says:
Code: [Select]
PLUGIN_LIBRARY_MISSING = 0x30,   //!< a required plugin (dynamic) library is missing

(0x30 being the hex representation for decimal 48 if I am not mistaken?)

Re: Need troubleshooting help with HP Printer

Reply #4 –
well I was able to enable the debug setting in the conf file...but I wanted to know where the logs started for the print job so I thought I would be clever and clear out the old logs by copying the error_log to a new file and creating a blank error_log.  Now my error_log does not log errors.  I restored the error_log with the original file but still no new logs. Here is what I had in my error_log before I screwed it up.  Thank you for the Plugin_library_missing lead.  I think you are onto something but I have no idea how to check for the missing library plugin or how to insert it once found.
Code: [Select]
D [26/Mar/2025:06:06:35 -0400] [Job 26] Started filter /usr/lib/cups/filter/universal (PID 28069)
D [26/Mar/2025:06:06:35 -0400] [Job 26] Started filter /usr/lib/cups/filter/hpcups (PID 28070)
D [26/Mar/2025:06:06:35 -0400] [Job 26] Started backend /usr/lib/cups/backend/usb (PID 28071)
D [26/Mar/2025:06:06:35 -0400] [Job 26] ppdFilterLoadPPD: Color profile qualifier determined from job and PPD data \'Gray.Plain.\'
D [26/Mar/2025:06:06:35 -0400] [Job 26] ppdFilterLoadPPD: No ICC profiles specified in PPD
D [26/Mar/2025:06:06:35 -0400] [Job 26] ppdFilterLoadPPD: Searching for profile \"-/Plain\"...
D [26/Mar/2025:06:06:35 -0400] [Job 26] ppdFilterLoadPPD: Last filter determined by the PPD: hpcups; Final data MIME type: application/vnd.cups-raster => PDF filter will not log pages in page_log.
D [26/Mar/2025:06:06:35 -0400] [Job 26] ppdFilterUniversal: \"*cupsFilter(2): ...\" lines in the PPD file:
D [26/Mar/2025:06:06:35 -0400] [Job 26] ppdFilterUniversal:    application/vnd.cups-raw application/octet-stream 0 -
D [26/Mar/2025:06:06:35 -0400] [Job 26] ppdFilterUniversal:    application/vnd.cups-raster 0 hpcups
D [26/Mar/2025:06:06:35 -0400] [Job 26] ppdFilterUniversal: PPD uses \"*cupsFilter: ...\" lines, so we always convert to format given by FINAL_CONTENT_TYPE
D [26/Mar/2025:06:06:35 -0400] [Job 26] ppdFilterUniversal: Converting from application/vnd.cups-pdf-banner to application/vnd.cups-raster
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterUniversal: Converting from application/vnd.cups-pdf-banner to application/vnd.cups-raster
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterUniversal: Final output format for job: application/vnd.cups-raster
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterUniversal: Adding bannertopdf to chain
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterUniversal: Adding pdftopdf to chain
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterUniversal: Adding ghostscript to chain
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterChain: Running filter: bannertopdf
D [26/Mar/2025:06:06:35 -0400] [Job 26] Set job-printer-state-message to "cfFilterChain: Running filter: bannertopdf", current level=INFO
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterChain: Running filter: pdftopdf
D [26/Mar/2025:06:06:35 -0400] [Job 26] Set job-printer-state-message to "cfFilterChain: Running filter: pdftopdf", current level=INFO
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterChain: Running filter: ghostscript
D [26/Mar/2025:06:06:35 -0400] [Job 26] Set job-printer-state-message to "cfFilterChain: Running filter: ghostscript", current level=INFO
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterBannerToPDF: Copying input to temp file \"/var/spool/cups/tmp/06da867e8e638\"
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterChain: bannertopdf (PID 28072) started.
D [26/Mar/2025:06:06:35 -0400] [Job 26] Set job-printer-state-message to "cfFilterChain: bannertopdf (PID 28072) started.", current level=INFO
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterPDFToPDF: Suppressed page logging selected by options.
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterChain: pdftopdf (PID 28073) started.
D [26/Mar/2025:06:06:35 -0400] [Job 26] Set job-printer-state-message to "cfFilterChain: pdftopdf (PID 28073) started.", current level=INFO
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterChain: ghostscript (PID 28074) started.
D [26/Mar/2025:06:06:35 -0400] [Job 26] Set job-printer-state-message to "cfFilterChain: ghostscript (PID 28074) started.", current level=INFO
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterChain: bannertopdf completed with status 0.
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterPDFToPDF: Processing PDF input with QPDF: Page-ranges, page-set, number-up, booklet, size adjustment, ...
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterPDFToPDF: \"print-scaling\" IPP attribute: auto
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterPDFToPDF: Print scaling mode: Do not scale, center, crop if needed
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterPDFToPDF: After Cropping: 595.275574 841.889771 595.275574 841.889771
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterChain: pdftopdf completed with status 0.
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterChain: bannertopdf (PID 28072) exited with no errors.
D [26/Mar/2025:06:06:35 -0400] [Job 26] Set job-printer-state-message to "cfFilterChain: bannertopdf (PID 28072) exited with no errors.", current level=INFO
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterChain: pdftopdf (PID 28073) exited with no errors.
D [26/Mar/2025:06:06:35 -0400] [Job 26] Set job-printer-state-message to "cfFilterChain: pdftopdf (PID 28073) exited with no errors.", current level=INFO
D [26/Mar/2025:06:06:35 -0400] [Job 26] Loading USB quirks from \"/usr/share/cups/usb\".
D [26/Mar/2025:06:06:35 -0400] [Job 26] Loaded 120 quirks.
D [26/Mar/2025:06:06:35 -0400] [Job 26] Printing on printer with URI: usb://HP/LaserJet%20Professional%20P%201102w?serial=000000000W431VPDPR1a
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterGhostscript: Output format: CUPS Raster
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterGhostscript: Copying input to temp file \"/var/spool/cups/tmp/06daa67e920f4\"
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterGhostscript: Input format: PDF
D [26/Mar/2025:06:06:35 -0400] [Job 26] Color space requested: Default
D [26/Mar/2025:06:06:35 -0400] [Job 26] Final output format: CUPS Raster
D [26/Mar/2025:06:06:35 -0400] [Job 26] Format of the input document: application/vnd.cups-pdf-banner
D [26/Mar/2025:06:06:35 -0400] [Job 26] Document\'s input format does not provide absolute size dimensions for each page, falling back to US Letter if no output page size is provided.
D [26/Mar/2025:06:06:35 -0400] [Job 26] Print rendering intent = auto
D [26/Mar/2025:06:06:35 -0400] [Job 26] Color Manager: Calibration Mode/Off
D [26/Mar/2025:06:06:35 -0400] [Job 26] libusb_get_device_list=12
D [26/Mar/2025:06:06:35 -0400] [Job 26] STATE: +connecting-to-device
D [26/Mar/2025:06:06:35 -0400] [Job 26] Calling FindDeviceById(cups-HP_LaserJet_Professional_P_1102w)
D [26/Mar/2025:06:06:35 -0400] [Job 26] Failed to send: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
D [26/Mar/2025:06:06:35 -0400] [Job 26] Failed to get find device cups-HP_LaserJet_Professional_P_1102w
D [26/Mar/2025:06:06:35 -0400] [Job 26] Calling FindDeviceById(cups-HP_LaserJet_Professional_P_1102w)
D [26/Mar/2025:06:06:35 -0400] [Job 26] Failed to send: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
D [26/Mar/2025:06:06:35 -0400] [Job 26] Failed to get device cups-HP_LaserJet_Professional_P_1102w
D [26/Mar/2025:06:06:35 -0400] [Job 26] Color Manager: ICC Profile: None
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterGhostscript: Ghostscript using Any-Part-of-Pixel method to fill paths.
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterGhostscript: Ghostscript command line: gs -dQUIET -dSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -dNOMEDIAATTRS -dUsePDFX3Profile -sstdout=%stderr -sOutputFile=%stdout -sDEVICE=cups -sMediaType=Plain -sOutputType=0 -r600x600 -dMediaPosition=7 -dDEVICEWIDTHPOINTS=595 -dDEVICEHEIGHTPOINTS=842 -dcupsBitsPerColor=1 -dcupsColorOrder=0 -dcupsColorSpace=3 -dcupsRowCount=1 -dcupsRowStep=2 -dcupsInteger0=9 -scupsRenderingIntent=auto -scupsPageSizeName=A4 -dcupsManualCopies -I/usr/share/cups/fonts -c \'<</.HWMargins[18.000000 15.505512 18.000000 15.505493] /Margins[0 0]>>setpagedevice\' -f -_
D [26/Mar/2025:06:06:35 -0400] [Job 26] STATE: -connecting-to-device
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterGhostscript: Started Ghostscript (PID 28077)
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterGhostscript: Started logging (PID 28078)
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterGhostscript: Input data feed completed
D [26/Mar/2025:06:06:35 -0400] [Job 26] iSerialNumber=\"000000000W431VPDPR1a\"
D [26/Mar/2025:06:06:35 -0400] [Job 26] Printer found with device ID: MFG:Hewlett-Packard;MDL:HP LaserJet Professional P 1102w;CMD:ZJS,URF,PCLm,PJL,ACL,HTTP;CLS:PRINTER;DES:HP LaserJet Professional P 1102w;FWVER:20150114;CID:HPLJPCLMSMV1; Device URI: usb://HP/LaserJet%20Professional%20P%201102w?serial=000000000W431VPDPR1a
D [26/Mar/2025:06:06:35 -0400] [Job 26] Device protocol: 2
D [26/Mar/2025:06:06:35 -0400] [Job 26] Sending data to printer.
D [26/Mar/2025:06:06:35 -0400] [Job 26] Set job-printer-state-message to "Sending data to printer.", current level=INFO
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterGhostscript: Start rendering...
D [26/Mar/2025:06:06:35 -0400] [Job 26] Set job-printer-state-message to "cfFilterGhostscript: Start rendering...", current level=INFO
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterGhostscript: Processing page 1...
D [26/Mar/2025:06:06:35 -0400] [Job 26] Set job-printer-state-message to "cfFilterGhostscript: Processing page 1...", current level=INFO
D [26/Mar/2025:06:06:35 -0400] [Job 26] Read 91 bytes of print data...
D [26/Mar/2025:06:06:35 -0400] [Job 26] Wrote 91 bytes of print data...
D [26/Mar/2025:06:06:35 -0400] [Job 26] STATE: +hplip.plugin-error
D [26/Mar/2025:06:06:35 -0400] [Job 26] prnt/hpcups/HPCupsFilter.cpp 503: m_Job initialization failed with error = 48
D [26/Mar/2025:06:06:35 -0400] [Job 26] Read 16 bytes of print data...
D [26/Mar/2025:06:06:35 -0400] [Job 26] Wrote 16 bytes of print data...
D [26/Mar/2025:06:06:35 -0400] [Job 26] Sent 107 bytes...
D [26/Mar/2025:06:06:35 -0400] [Job 26] PID 28070 (/usr/lib/cups/filter/hpcups) stopped with status 1.
D [26/Mar/2025:06:06:35 -0400] [Job 26] Hint: Try setting the LogLevel to "debug" to find out more.
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterGhostscript: Processing page 2...
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterGhostscript: Rendering completed
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterGhostscript: Ghostscript (PID 28077) exited with no errors.
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterGhostscript: Logging (PID 28078) exited with no errors.
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterChain: ghostscript completed with status 0.
D [26/Mar/2025:06:06:35 -0400] [Job 26] cfFilterChain: ghostscript (PID 28074) exited with no errors.
D [26/Mar/2025:06:06:35 -0400] [Job 26] PID 28069 (/usr/lib/cups/filter/universal) exited with no errors.
D [26/Mar/2025:06:06:35 -0400] [Job 26] Waiting for read thread to exit...
D [26/Mar/2025:06:06:35 -0400] [Job 26] Read thread still active, aborting the pending read...
D [26/Mar/2025:06:06:35 -0400] [Job 26] PID 28071 (/usr/lib/cups/backend/usb) exited with no errors.
D [26/Mar/2025:06:06:35 -0400] [Job 26] End of messages
D [26/Mar/2025:06:06:35 -0400] [Job 26] printer-state=3(idle)
D [26/Mar/2025:06:06:35 -0400] [Job 26] printer-state-message="cfFilterChain: ghostscript (PID 28074) exited with no errors."
D [26/Mar/2025:06:06:35 -0400] [Job 26] printer-state-reasons=hplip.plugin-error

Re: Need troubleshooting help with HP Printer

Reply #5 –
Are you using hplip ?

Re: Need troubleshooting help with HP Printer

Reply #6 –
Searching the error, this might help:
https://bbs.archlinux.org/viewtopic.php?id=200767

From the last post here:
https://discussion.fedoraproject.org/t/hp1000-no-longer-prints-since-the-system-update-a-few-days-ago/134142/206
Quote
Note that hplip is included with fedora and gets updated along with all other software (but the plugin is not automatically updated when hplip has a version update). The plugin update is manual.
hp-setup is the command to configure the printer and it prompts to download the plugin. There is the additional command hp-plugin to download the plugin without running setup.

If you do ls -l in /var/log/cups you see the file permissions, you probably need to do # chown root:nobody /var/log/cups/error_log to get it working again.

There might be more reliable newer ways to get a printer working without the old hplip drivers, but as this model was launched in 2010 perhaps it requires the older drivers, I don't know if you have tried other approaches yet.

Also go into the cups web interface and cancel any pending jobs before fixing the printer, if you have been repeatedly trying and failing to print it will quite likely store all those requests and waste all your paper if it starts working again, and test it with a single sheet in the feed tray.

Re: Need troubleshooting help with HP Printer

Reply #7 –
Thanks, forgot to chown error.log.
I may have overlooked a major part of the printer install initially.  I have cleared the print queue and read thru the post about hplip-3.15.7-1 and the plugin although I may not have installed a plugin. 

Would I be able to see the printer in the printer menu without having a plugin installed?  How might I confirm this?  From what I remember I was following instructions for cli install from HP support or possibly an arch tutorial.  Must I install the required GUI modules in order to install the plugin?

Here is what I get running hp-setup

Code: [Select]
$ hp-setup
/usr/bin/hp-setup:82: SyntaxWarning: invalid escape sequence '\*'
  ("To specify the port on a multi-port JetDirect:", "--port=<port> (Valid values are 1\*, 2, and 3. \*default)", "option", False),
/usr/bin/hp-setup:86: SyntaxWarning: invalid escape sequence '\*'
  ("Type of queue(s) to install:", "-t<typelist> or --type=<typelist>. <typelist>: print*, fax\* (\*default) (-i mode only)", "option", False),

HP Linux Imaging and Printing System (ver. 3.24.4)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

warning: GUI Modules PyQt4 and PyQt5 are not installed
error: hp-setup requires GUI support (try running with --qt3). Also, try using interactive (-i) mode.
 
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