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HP Z2 G9

I brought an HP Z2 G9 from the HP store with Windows preinstalled on it... it was much cheaper than a customized linux ready version. 

The UEFI does not has a classic version and the boot rom has been set to turn off secure boot and to boot from the USB.  It can see the USB device but it will not boot into the installation boot loader.  It just stares back at me with a blank screen.

I am looking for suggestions.  The thing comes with something called the Wolf Security system that shows up on the boot screen when it powers up.  I have turned off everything the UEFI boot rom that I see that might be causing a problem.

Re: HP Z2 G9

Reply #1 –
Try with the nvidia or other 2nd gpu disabled.
If that does not help try boot option nomodeset.

artist

Re: HP Z2 G9

Reply #2 –
what is option nomodeset.?  I don't think it has two GPus although it has two ports.  It occured to me that it might be a display problem because I saw that on internet as someone eleses trouble, but I don't think it has more than one GPU.  I sent you the specs before. 

Mind you I have done over a thousand installfests over my lifetime.  So this is unexpected and frustrating.

Re: HP Z2 G9

Reply #3 –

HP Z2 Tower G9 Workstation with 3 Yr Warranty & Wolf Pro Security
HP Z2 Tower G9 Workstation with 3 Yr Warranty & Wolf Pro Security
Operating system
Windows 11 Pro [1]
Processor
Intel® Core™ i9-14900 (up to 5.4 GHz Max Turbo frequency, 36 MB L3 cache, 24 cores, 32 threads) [6] [7]
Graphics
Integrated: Intel® UHD Graphics 770
Memory
64 GB DDR5-4800 MT/s (2 x 32 GB)
Memory slots
4 DIMM
Hard drive
1 TB HP Z Turbo Drive PCIe® Gen4 TLC M.2 SSD
Wireless technology
Intel® Wi-Fi 7 BE200 (2x2) and Bluetooth® 5.4 wireless card, non-vPro®
Power supply
700 W 92% efficient, wide-ranging, active PFC
External I/O Ports
Front : 4 SuperSpeed USB Type-A 10Gbps signaling rate (1 charging); 1 universal audio jack
Rear : 1 audio-in; 1 audio-out; 1 RJ-45; 2 DisplayPort™ 1.4; 2 SuperSpeed USB Type-A 10Gbps signaling rate; 1 SuperSpeed USB Type-A 5Gbps signaling rate; 3 USB Type-A 480Mbps signaling rate
Expansion slots
1 PCIe 3 x4 (x16 connector); 1 PCIe 3 x4 (x4 connector); 1 PCIe 3 x1 (x4 connector); 1 PCIe 5 x16 (x16 connector); 1 M.2 2230 PCIe 3 X1 for WLAN 1 M.2 2230 slot for WLAN and 3 M.2 2280 slots for storage
Energy efficiency
EPEAT® registered ENERGY STAR® certified
Audio Features
Realtek ALC3205-VA2-CG, 2.0W internal mono speaker
Pointing device
HP Wired 320M Mouse
Keyboard
HP Wired Desktop 320K Keyboard
Dimensions (W X D X H)
14 x 6.7 x 15.2 in
Weight
Starting at 13.7 lb
Warranty
3 year (3/3/3) limited warranty includes 3 years of parts, labor and on-site repair. Terms and conditions vary by country. Certain restrictions and exclusions apply.
Support Service Included
HP 3 Years Wolf Pro Security Edition Service. For terms and conditions, please visit https://h20195.www2.hp.com/v2/GetPDF.aspx/4AA8-1150ENW & https://www8.hp.com/h20195/v2/getpdf.aspx/4AA5-7123ENUS.pdf
Software included
HP Support Assistant; HP PC Hardware Diagnostics Windows; HP Image Assistant; HP Manageability Integration Kit; Performance Advisor 3.0
Security management
HP Secure Erase; HP Sure Click; HP BIOSphere Gen6; HP Sure Admin; Hood Sensor Optional Kit; HP Client Security Manager Gen6; HP Sure Start Gen7; HP Sure Recover Gen4; HP Sure Sense Gen2; HP Sure Run Gen5 [19] [20] [21] [22] [23] [24] [25] [26] [33]
Security software license
HP Wolf Pro Security Edition (3 years) [56]
Sustainable Impact Specifications
80 Plus® Gold power supplies available; Bulk packaging available; Molded paper pulp cushion inside box is 100% sustainably sourced and recyclable; 45% post-consumer recycled plastic; 10% ITE-derived closed loop plastic; Low halogen PCAs; Product Carbon Footprint; Ocean-bound plastic in system fan, processor fan and speaker [34] [35] [36] [37] [38]
1 - Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated and enabled. High speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com. 3 - For detailed OS/hardware support information for Linux, see:  http://www.hp.com/support/linux_hardware_matrix . 4 - Multicore is designed to improve performance of certain software products. Not all customers or software applications will necessarily benefit from use of this technology. Performance and clock frequency will vary depending on application workload and your hardware and software configurations. Intel’s numbering, branding and/or naming is not a measurement of higher performance. 5 - For full Intel® vPro™ functionality, Windows 11 Pro 64 bit, a vPro supported processor, vPro enabled chipset, vPro enabled wired LAN and/or WLAN card and TPM 2.0 are required. Some functionality requires additional 3rd party software in order to run. See http://intel.com/vpro . 6 - Multi-core is designed to improve performance of certain software products. Not all customers or software applications will necessarily benefit from use of this technology. Performance and clock frequency will vary depending on application workload and your hardware and software configurations. Intel’s numbering, branding and/or naming is not a measurement of higher performance. 7 - Intel® Turbo Boost performance varies depending on hardware, software and overall system configuration. See http://www.intel.com/technology/turboboost/ for more information. 8 - Flex IO port and one PCIe slot will be occupied when Thunderbolt is installed. About Thunderbolt compatibility, please refer to the FAQ of Thunderbolt community. https://www.thunderbolttechnology.net/tech/faq . 9 - Keyboard and Mouse are optional or add on features. 10 - Specific chassis required for 550 W 92% efficient, wide-ranging, active PFC power supply. 13 - Based on US EPEAT® registration according to IEEE 1680.1-2018 EPEAT®. EPEAT® status varies by country. Visit www.epeat.net for more information. 16 - HP Performance Advisor Software - HP Performance Advisor is ready and waiting to help you get the most out of your HP Workstation from day one—and every day after. Learn more or download at: https://www8.hp.com/us/en/workstations/performance-advisor.html 17 - HP Support Assistant requires Windows and Internet access. 18 - HP Manageability Integration Kit can be downloaded from http://www8.hp.com/us/en/ads/clientmanagement/overview.html 19 - HP Client Security Manager Gen7 requires Windows and is available on the select HP PCs. 20 - HP BIOSphere Gen6 features may vary depending on the platform and configurations. 21 - HP Sure Click requires Windows 11 Pro or Enterprise. See https://bit.ly/2PrLT6A_SureClick for complete details. 22 - HP Sure Start Gen7 is available on select HP PCs and workstations. See product specifications for availability. 23 - HP Sure Run Gen5 is available on select HP PCs and requires Windows 10 and higher. 24 - HP Sure Recover Gen4 is available on select HP PCs and requires an open network connection. You must back up important files, data, photos, videos, etc. before using HP Sure Recover to avoid loss of data. 25 - HP Secure Erase for the methods outlined in the National Institute of Standards and Technology Special Publication 800-88 "Clear" sanitation method. HP Secure Erase does not support platforms with Intel® Optane™. 26 - HP Sure Sense requires Windows 11 Pro or Enterprise and supports Microsoft Internet Explorer, Google Chrome™, and Chromium™. Supported attachments include Microsoft Office (Word, Excel, PowerPoint) and PDF files in read only mode, when Microsoft Office or Adobe Acrobat are installed. 27 - A certified preloaded version of Ubuntu® 20.04 LTS is available from HP for this platform. 28 - Wireless access point and Internet service required and sold separately. Availability of public wireless access points limited. Wi-Fi 6 (802.11ax) is backwards compatible with prior 802.11 specs. Wi-Fi 7 not available with 12th Gen Intel ADL processors; Wi-Fi 7 (802.11BE) functionality requires Windows 11 24H2, select Intel® processor, and a Wi-Fi 7 router, sold separately. Wi-Fi 7 is backwards compatible with prior 802.11 specs. Available in countries where Wi-Fi 7 is supported. 29 - Due to the non-industry standard nature of some third-party memory modules, we recommend HP branded memory to ensure compatibility. If you mix memory speeds, the system will perform at the lower memory speed. 30 - Intel I350-T4 4-port GbE NIC is an AMO only. 31 - TCO Certified configurations available when ENERGY STAR configurations are selected with a USB type C connector. ENERGY STAR available with a combination of high-performance CPU’s, high-performance GPU’s and select memory configurations. 32 - NVIDIA® T400 (2 GB GDDR6 dedicated) may go End of Life in late 2022. 33 - HP Sure Admin requires Windows 10 or higher, HP BIOS, HP Manageability Integration Kit from http://www.hp.com/go/clientmanagement and HP Sure Admin Local Access Authenticator smartphone app from the Android or Apple store. 34 - Recycled metal is expressed as a percentage of the total weight of the metal according to ISO 14021 definitions for metal parts over 25 grams. 35 - Recycled plastic is expressed as a percentage of the total weight plastic. Post-consumer recycled is based on the definition set in the EPEAT standard for computers, IEEE 1680.1-2018 standard. 36 - 100% of paper-based packaging made from sustainably sourced, certified, and recycled fibers. 37 - External power supplies, WWAN modules, power cords, cables and peripherals excluded. Service parts obtained after purchase may not be Low Halogen. 38 - For more information about Product Carbon Footprint visit: https://h20195.www2.hp.com/v2/library.aspx?doctype=95&footer=95&filter_doctype=no&showregionfacet=yes&filter_country=no&cc=us&lc=en&filter_oid=no&filter_prodtype=rw&prodtype=ij&showproductcompatibility=yes&showregion=yes&showreglangcol=yes&showdescription=yes%23doctype-95&sortorder-popular&teasers-off&isRetired-false&isRHParentNode-false&titleCheck-false#doctype-95&sortorder-popular&teasers-off&isRetired-false&isRHParentNode-false&titleCheck-false . 56 - This product includes a three (3) year license of HP Wolf Pro Security Edition which includes HP Sure Click Pro and HP Sure Sense Pro. The HP Wolf Pro Security Edition software is licensed under the license terms of the HP End User License Agreement (EULA) that can be found at: https://support.hp.com/us-en/document/ish_3875769-3873014-16 as modified by the following: “7. Term. Unless otherwise terminated earlier pursuant to the terms contained in this EULA, the license for the HP Wolf Pro Security Edition (HP Sure Sense Pro and HP Sure Click Pro) is effective upon activation and will continue for thirty six (36) months thereafter (“Initial Term”). At the end of the Initial Term you may either (a) purchase a renewal license for the HP Wolf Pro Security Edition from HP.com, HP Sales or an HP Channel Partner, or (b) continue using the standard versions of HP Sure Click and HP Sure Sense at no additional cost with no future software updates or HP Support.”

Re: HP Z2 G9

Reply #4 –
BTW  - I am not getting to grub.  It sees the USB stick but when you chose to boot off it, it just gives me a blank sceen.  Even the UEFI boot log shows nothing.  I am wondering if it is a secure boot problem.  I am really at a loss.  Maybe I should just let it sit for a half hour and I am being impatient?

Re: HP Z2 G9

Reply #5 –
This box indeed seems to only have an Intel gpu.

'nomodeset' is a kernel parameter and for an Intel gpu 'i915.modeset=0' also needs to be specified as per https://wiki.archlinux.org/title/Kernel_mode_setting#Disabling_modesetting
This often helps in similar cases.

artist

Re: HP Z2 G9

Reply #6 –
that is good and well, but I need to get there first.

I have this remote memory of needing to let the system sit for a while before it accepted the USB disk for some HP system.

I just don't know where to proceed with this.  There are now a zillion useless options in the bios setting including secure boot.  I turned off secure boot, I don't know if that is enough.  I turned off all the remove monitoring features and cloud based crap.

It will start a windows installation from the preinstalled OS.  The bios rom EFi just will not seem to boot any USB disks, and I tried several. 

I created the artix disk with standard dd commands.  I assume the images have been tested on a EFI environment. 

In theory, one doesn't even need grub.  You can keep the MS boot loader and just point it at the appropriate vzlinuz?

I really just want to get this done and not return the box to HP.  It is not easy to get hardware this powerful for the price I got it for.  But it is not worth anything if I can't install Artix on it.

Re: HP Z2 G9

Reply #7 –
There seem to be various online sources of advice when I searched for wolf security system boot from usb, this is only a couple of the results, but I have no idea if any of them would work:
https://support.hpwolf.com/s/article/USB-Boot-Assessment
https://askubuntu.com/questions/1472895/hp-wolf-security-zbook-g9-laptop

Another method that occurs to me if it really won't boot from a USB, is to physically take out the drive and put in another one with Artix already installed and booting, created in an enclosure or on another machine.

Re: HP Z2 G9

Reply #8 –
At work I had an HP Z-Book Fury with HP Wolf on it for a short while, and ran Artix on it. It also came with Windows pre-installed.
I had a look at some bios settings at these might be what I neded to set at the time:

Disabled:
- Secure boot
- TPM
- RTM/SMM
- Fastboot

Enabled:
- USB Storage Boot

artist

Re: HP Z2 G9

Reply #9 –
can't turn off TPM any longer

Re: HP Z2 G9

Reply #10 –
I
Quote from: Artist – on
At work I had an HP Z-Book Fury with HP Wolf on it for a short while, and ran Artix on it. It also came with Windows pre-installed.
I had a look at some bios settings at these might be what I neded to set at the time:

Disabled:
- Secure boot
- TPM
- RTM/SMM
- Fastboot

Enabled:
- USB Storage Boot

artist
am sending this entire piece of garbage back to HP for a refund.

I've tried everything.  I ran through the MS Windows install and tried to remove Wolf Security, and it removed everything but it still boots with Wolf Security on the splash page when it boots.  There is nothing that can be done to get a new HP workstation to remove Windows and install Linux.

Further more, they treat you like total crap with customer service and tech support.  I have brought nearly 100 HP systems over the years from the mid-1990's and NEVER have they treated me as poorly as they have this time around.

First, their is a whole issue with the AI system blocking you from getting any real help.  Then they offshore you to a barely literate person in the Philippines.  I got tired of playing word games with them and asked them to switch me to someone stateside. 

The stateside resolution person was OK, but I was so fed up and worked up at that pointed, that I just wanted to return it.  I KNOW that a tech support person could probably guilded  to fix the issue in 10 minutes, or clarified if it was even possible to get around the broken UEFI but HP just refuses to let you through.

My catecholamines are up and my heart is pounding over this.  I'll probably keel over and have a heart attack.

Never Never Never buy from HP anymore.  The company is being destroyed anyway from some activist investor. 

This box was actually going to be used for a charitable purpose which makes me even more angry.

Re: HP Z2 G9

Reply #11 –
Letter to HP:
``````````````````````````
I have been using HP workstations in my pharmacies and at home and in my
computer activities SINCE the mid 1990s. If I have brought 10 HP
systems, I have brought 100. I had 15 WebOS tablets as well, especially
after you put them on a firesale. I gave them to my kids (I have six kids).

I've been teaching and using Linux on them for decades and have
recommended them to students as well.

I have NEVER been as fustrated as I am now with HP. My current
workstation, which is an HP Z240 was last purchased for my Masters
Degree which I took at the young age of 56. I take great personal pride
in it. It has been flawless with Artix Linux for compiling and doing a
ton of video editing on Linux.

This last machine which I purchased this month, will not let me boot
from the USB. As far as I can tell, there is no way to make it do it and
I've installed thosuands of Linux boxes on HPs for installfests and
business.


I called before I made this purchases and was assured all Z2 G9s can
install Linux. That ended up being bullshit.

My guess is that the Wolf Security is doing some non-compliant operation
to the UEFI standard.

Regardless, I am sure 10 miutes with tech support would be able to get
to the bottom of this but instead over TWO DAYS I had to play games
talking to your stupid AI on the phone which got nowhere and ended up
with it hanging up on me.

Two days getting NOWHERE, talking to a machine who could CARE LESS ABOUT
ME.

Congradualtions!  You have exhausted ***decades worth of customer
loyalty an good will*** in 48 hours of contempt for your customers.

What a WASTE to invest so much in brand trust and rip it up because your
PHONE SYSTEM PISSES OFF USERS and your computers system are now locked down.

This is a TOWER, not a rack mount. It is not running cloud services.
It is a development platform. There is NO REASON for cloud based BIOS
services and locked down UEFI. This is crap thinking.

But nothing is worst than being treated like shit.

PICK UP THE DAMN PHONE.

PICK UP THE DAMN PHONE.

PICK UP THE DAMN PHONE.

PICK UP THE DAMN PHONE.


And for what it is worth the Serial Number is

Serial Number: MXL5033YW1

Which until TONIGHT you refused to accept on any of the tech support
systems for the registration.


Ruben Safir RPh, MC Comp Sci, President of NYLXS

Re: HP Z2 G9

Reply #12 –
Quote from: ####### – on
There seem to be various online sources of advice when I searched for wolf security system boot from usb, this is only a couple of the results, but I have no idea if any of them would work:
https://support.hpwolf.com/s/article/USB-Boot-Assessment
https://askubuntu.com/questions/1472895/hp-wolf-security-zbook-g9-laptop

Another method that occurs to me if it really won't boot from a USB, is to physically take out the drive and put in another one with Artix already installed and booting, created in an enclosure or on another machine.


All my machines are SATA and IDE and this is not that.  Aside which, it still will not boot it without a MS Key.  I turned off the key in the BIOS and now it will not even boot the MS OS that it came with.  The system is definitely locked down

It is almost worth losing the 2K USD to put my foot through the box and send it back to them on the RMA in little pieces.  Then maybe they will understand how angry this makes people.

The truth is that in 6 months, HP probably won't exist as a company.  We will be stuck with Dell and Lenova or build your own.