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Laptop freeze suddenly without special use of applications

Hello,

the laptop freezes without obvious reason. Also with the LTS and rolling Kernel. Laptop no longer reacts. No keyboard, nothing. It only helps a hard reset. Even if he's not in suspend.
I found several bugs in logs and searched for them on the net. I don't know how to help, and I don't know where the main fault is. I don't speak English and I'm overwhelmed with translation tools.
I found a comment on Kernelmeldung here
https://docs.kernel.org/power/freezing-of-tasks.html
https://www.reddit.com/r/pop_os/comments/1jiwh6u/amdgpu_drm_error_dc_dmub_srv_log_diagnostic_data/

Hibernate not aktivated, no Swap, bleuetooth  not aktivated. If you need more information please let me know.
System-Data
Code: [Select]
System:
  Host: tux Kernel: 6.12.40-1-lts arch: x86_64 bits: 64
  Desktop: Xfce v: 4.20.1 Distro: Artix Linux
Machine:
  Type: Laptop System: TUXEDO product: TUXEDO Sirius 16 Gen2 v: N/A

CPU:
  Info: 8-core AMD Ryzen 7 8845HS w/ Radeon 780M Graphics [MT MCP]
    speed (MHz): avg: 400 min/max: 400/5137
Graphics:
  Device-1: Advanced Micro Devices [AMD/ATI] Navi 33 [Radeon RX 7600/7600
    XT/7600M XT/7600S/7700S / PRO W7600] driver: amdgpu v: kernel
  Device-2: Advanced Micro Devices [AMD/ATI] HawkPoint1 driver: amdgpu
    v: kernel

Display: x11 server: X.org v: 1.21.1.18 driver: X: loaded: amdgpu
    unloaded: fbdev,modesetting,radeon failed: vesa dri: radeonsi gpu: amdgpu
    resolution: <missing: xdpyinfo/xrandr> resolution: 2560x1440
  API: OpenGL Message: Unable to show GL data. glxinfo is missing.
  Info: Tools: de: xfce4-display-settings x11: xprop
Memory: total: 32 GiB note: est. available: 30.65 GiB used: 4.34 GiB (14.2%)

Unfortunately, the information is very long. I followed this at https://forum.artixlinux.org/index.php/topic,1923.0.html

Kernel log from Suspend to freeze.
https://paste.artixlinux.org/view/301d5ccc

sudo dmesg --level=err,warn
https://paste.artixlinux.org/view/6e0a16ca

sudo lspci -v
https://paste.artixlinux.org/view/28f99e0b

sudo lsusb
https://paste.artixlinux.org/view/a333ed37

sudo lsmod
https://paste.artixlinux.org/view/24a75580

Many thanks in advance
That's me
Translated with https://translate.disroot.org
CPU: AMD Ryzen 7 8845HS w/ Radeon 780M Graphics
dGPU: AMD Radeon RX 7600M XT
Kernel Rolling: 6.15.2-artix1-1 #1 SMP PREEMPT_DYNAMIC
Init: openrc
Desktop: Xfce v: 4.20.1

Re: Laptop freeze suddenly without special use of applications

Reply #1 –
It does seem to be one of the gpu's but I can't work out which?

Could you try disabling the dGPU: AMD Radeon RX 7600M XT in the bios aand seeing if the same results and maybe also the other way round. As in enable dGPU: AMD Radeon RX 7600M XT and disable Radeon 780M Graphics.

Did this used to work or is it a new installation ?

Re: Laptop freeze suddenly without special use of applications

Reply #2 –
Thank you for your quick answer.
It was a new installation. I found this as Info, before I change Bios.
https://www.tuxedocomputers.com/en/Infos/Help-Support/Instructions/What-are-SAG-Hybrid-Graphics-Mode-and-Discrete-Mode.tuxedo

https://www.tuxedocomputers.com/en/FAQ-TUXEDO-Sirius-16-Gen1.tuxedo

EDIT: It'll take a while until I can give feedback.
It always takes several hours or uncertain time until the laptop crashes.
CPU: AMD Ryzen 7 8845HS w/ Radeon 780M Graphics
dGPU: AMD Radeon RX 7600M XT
Kernel Rolling: 6.15.2-artix1-1 #1 SMP PREEMPT_DYNAMIC
Init: openrc
Desktop: Xfce v: 4.20.1

Re: Laptop freeze suddenly without special use of applications

Reply #3 –
Quote from: Thats_me – on
It always takes several hours or uncertain time until the laptop crashes.
And is this the same with any distro or Windows or just with Artix ?
Is there a pattern, like does it happen when the GPU is under load or even when idle ?
It could be hardware related? Sometimes getting rid of dust from the heatsink / fans air intake ducts can fix this sort of thing if it's overheating.
Of course you have to comfortable opening the laptop.

It's hard to tell without more info.

Re: Laptop freeze suddenly without special use of applications

Reply #4 –
Quote from: gripped – on

And is this the same with any distro or Windows or just with Artix ?
It's also with MX-Linux.
I have installed Tuxedo OS, but not tested, because it is for me a dreadful OS.

Quote
Is there a pattern, like does it happen when the GPU is under load or even when idle ?
Sorry, I wrote in first Posting an Title. Laptop freeze suddenly without special use of applications. The laptop freezes without obvious reason. Also with the LTS and rolling Kernel. Even if he's not in suspend.
Quote
It could be hardware related?
For me the logs look like. Actually rather driver.
Quote
Sometimes getting rid of dust from the heatsink / fans air intake ducts can fix this sort of thing if it's overheating.
Of course you have to comfortable opening the laptop.
Thanks, but the temperature ist not the problem. And the Laptop is new. In use since 6 Weeks. So I guess, this is not the problem. But I can open and have a look. Usually, when the fan is dirty, the fan runs continuously. The fan does  not start or run.

Quote
It's hard to tell without more info.
In first posting I wrote:
Quote
If you need more information please let me know.
CPU: AMD Ryzen 7 8845HS w/ Radeon 780M Graphics
dGPU: AMD Radeon RX 7600M XT
Kernel Rolling: 6.15.2-artix1-1 #1 SMP PREEMPT_DYNAMIC
Init: openrc
Desktop: Xfce v: 4.20.1

Re: Laptop freeze suddenly without special use of applications

Reply #5 –
So it's one of these https://www.tomshardware.com/laptops/gaming-laptops/tuxedos-sirius-16-gen2-is-an-all-amd-linux-gaming-laptop-with-a-165-hz-ips-panel-starts-at-1699-euros ?

If that's the case then as it's designed for linux you’d expect the hardware to be supported.

Have you tried the manufacturers Tuxedo OS.
If you have the same issue using that then it's pointing at faulty hardware.

Re: Laptop freeze suddenly without special use of applications

Reply #6 –
Quote from: gripped – on
You again  ask things, which I worte in my first posting ;)
Ok then again. Yes it is the Sirius Gen 2
So it's one of these

Code: [Select]
System:
  Host: tux Kernel: 6.12.40-1-lts arch: x86_64 bits: 64
  Desktop: Xfce v: 4.20.1 Distro: Artix Linux
Machine:
  Type: Laptop System: TUXEDO product: TUXEDO Sirius 16 Gen2 v: N/A

CPU:
  Info: 8-core AMD Ryzen 7 8845HS w/ Radeon 780M Graphics [MT MCP]
    speed (MHz): avg: 400 min/max: 400/5137
Graphics:
  Device-1: Advanced Micro Devices [AMD/ATI] Navi 33 [Radeon RX 7600/7600
    XT/7600M XT/7600S/7700S / PRO W7600] driver: amdgpu v: kernel
  Device-2: Advanced Micro Devices [AMD/ATI] HawkPoint1 driver: amdgpu
    v: kernel

Display: x11 server: X.org v: 1.21.1.18 driver: X: loaded: amdgpu
    unloaded: fbdev,modesetting,radeon failed: vesa dri: radeonsi gpu: amdgpu
    resolution: <missing: xdpyinfo/xrandr> resolution: 2560x1440
  API: OpenGL Message: Unable to show GL data. glxinfo is missing.
  Info: Tools: de: xfce4-display-settings x11: xprop
Memory: total: 32 GiB note: est. available: 30.65 GiB used: 4.34 GiB (14.2%)


Quote
If that's the case then as it's designed for linux you’d expect the hardware to be supported.
Right. Therefore I bought an Tuxedo.

Quote
Have you tried the manufacturers Tuxedo OS.
If you have the same issue using that then it's pointing at faulty hardware.

I repeat again my posting ;)
Quote
I have installed Tuxedo OS, but not tested, because it is for me a dreadful OS.

It is very kind, that you want to help me. But it would be  usefull, to read what I write.
To nobs the helper often say rtfm. As noob I say, rtfp.  :-*


CPU: AMD Ryzen 7 8845HS w/ Radeon 780M Graphics
dGPU: AMD Radeon RX 7600M XT
Kernel Rolling: 6.15.2-artix1-1 #1 SMP PREEMPT_DYNAMIC
Init: openrc
Desktop: Xfce v: 4.20.1

Re: Laptop freeze suddenly without special use of applications

Reply #7 –
If it's virtually new then don't open it in case it affects the warranty. Software related freezes are common, so you can try and see if you can eliminate that possibilty. But once I had a laptop where the desktop froze after half an hour or so of use, and it happened with different distros and doing different things. Swapping the bare motherboard with another laptop of the same type proved it was the motherboard at fault, because the problem swapped into the other machine and left the first. It could be many components causing this though, a drive, RAM, CPU, GPU, who knows what. So if you can rule out software issue eventually, then the best advice is probably going to be to send it back under the guarantee.
 You could just leave it running with Tuxedo OS booted from a live USB while you are out or asleep, incidentally, testing doesn't have to mean using! (Although perhaps if it was very faulty and caught fire that could be bad advice...  :D )

Re: Laptop freeze suddenly without special use of applications

Reply #8 –
Quote from: Thats_me – on
I have installed Tuxedo OS, but not tested, because it is for me a dreadful OS.
Test it to rule out your hardware.
Quote
To nobs the helper often say rtfm. As noob I say, rtfp.  :-*
I'm going to go with fu :P

Re: Laptop freeze suddenly without special use of applications

Reply #9 –
There is really nobody who has an usefull answer?
The problem ist with  6.12.40-1-lts Kernel and also the actually Kernel from Rolling.

It seems to be an known problem?

Code: [Select]
Aug 12 12:36:40 tux kernel: amdgpu 0000:68:00.0: [drm] *ERROR* [CRTC:79:crtc-0] flip_done timed out
Aug 12 12:36:50 tux kernel: amdgpu 0000:68:00.0: [drm] *ERROR* flip_done timed out
Aug 12 12:36:50 tux kernel: amdgpu 0000:68:00.0: [drm] *ERROR* [CRTC:79:crtc-0] commit wait timed out
Aug 12 12:37:00 tux kernel: amdgpu 0000:68:00.0: [drm] *ERROR* flip_done timed out
Aug 12 12:37:00 tux kernel: amdgpu 0000:68:00.0: [drm] *ERROR* [PLANE:58:plane-3] commit wait timed out
Aug 12 12:37:01 tux kernel: amdgpu 0000:68:00.0: [drm] *ERROR* dc_dmub_srv_log_diagnostic_data: DMCUB error - collecting diagnostic data
Here with a lot Links to some solutions I don't understand
https://forum.manjaro.org/t/system-freeze-amdgpu-flip-done-timed-out-after-switch-to-kernel-6-12/176608/10
Quote
As workaround, you can try adding:
amdgpu.dc=0
to the kernel parameters. It switches back to the legacy mode when Display Core Subsystem is disabled. Anyway, it seems to be a bug.

Die AI says:
Quote
Manchmal müssen spezielle Kernel-Parameter gesetzt werden, um die GPU ordnungsgemäß zu initialisieren. Füge folgende Parameter zur /etc/default/grub-Datei hinzu:
GRUB_CMDLINE_LINUX="amdgpu.dpm=1 amdgpu DC=1"

https://lore.kernel.org/amd-gfx/[email protected]/ ??

This errors also are in Tuxedo OS, but there the Laptop do not freeze. So I guess, this error is not the problem?
Code: [Select]
[    0.284395] ACPI BIOS Error (bug): Failure creating named object [\_SB.I2CA.TPNL], AE_ALREADY_EXISTS (20240827/dswload2-326)
[    0.284400] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20240827/psobject-220)

Please give me an other solution than broken Hardware. I am sure it is not a broken Hardware.
CPU: AMD Ryzen 7 8845HS w/ Radeon 780M Graphics
dGPU: AMD Radeon RX 7600M XT
Kernel Rolling: 6.15.2-artix1-1 #1 SMP PREEMPT_DYNAMIC
Init: openrc
Desktop: Xfce v: 4.20.1

Re: Laptop freeze suddenly without special use of applications

Reply #10 –
Quote
Test it to rule out your hardware.
Quote
This errors also are in Tuxedo OS, but there the Laptop do not freeze.
Quote
I am sure it is not a broken Hardware.
I agree now you have tested it and found it doesn't freeze there ! Good work, when you are the one with a problem that nobody else is experiencing then that's the sort of thing required to start to isolate the cause and locate the bug, until then people can only offer suggestions and possibilities.

If you think it is a kernel problem you could try different kernel variants or older ones, looking in the repos, AUR and Artix archives. You might even be able to track down what version introduced the problem, and see if the latest git kernel has a fix in it yet.

Re: Laptop freeze suddenly without special use of applications

Reply #11 –
Quote
It's also with MX-Linux.
I have installed Tuxedo OS, but not tested, because it is for me a dreadful OS.

It is hard to help someone when they are being irrational.

Re: Laptop freeze suddenly without special use of applications

Reply #12 –
Quote from: mrbrklyn – on
It is hard to help someone when they are being irrational.

What exactly do you mean? Do you have any idea or question that is possible for yout to help?
Did you read, that I tested the freeze phenomenon with TuxOs already?

What do you want to say to me?

Do have an concrete idea or solution?
CPU: AMD Ryzen 7 8845HS w/ Radeon 780M Graphics
dGPU: AMD Radeon RX 7600M XT
Kernel Rolling: 6.15.2-artix1-1 #1 SMP PREEMPT_DYNAMIC
Init: openrc
Desktop: Xfce v: 4.20.1

Re: Laptop freeze suddenly without special use of applications

Reply #13 –
Quote from: Thats_me – on
Quote from: mrbrklyn – on
It is hard to help someone when they are being irrational.

What exactly do you mean? Do you have any idea or question that is possible for yout to help?
Did you read, that I tested the freeze phenomenon with TuxOs already?


What I mean is that YOU ARE IRRATIONAL.  It was asked if the OS that was installed on the system when it was purchased had the hardware working and your response was, I don't know and I don't care because I didn't like it.

That is an incoherent response to a rational request in an attempt to help you:  IE IRRATIONAL.
Quote from: Thats_me – on
What do you want to say to me?

Do have an concrete idea or solution?

Would you recognize one if you saw it?

Be kind to the people trying to help you so they don't feel like you are wasting their time, which they are giving you for free, BTW.  There is a great deal of expertise on this board and they are all volunteers.

Re: Laptop freeze suddenly without special use of applications

Reply #14 –
What a particularly valuable and helpful contribution.
CPU: AMD Ryzen 7 8845HS w/ Radeon 780M Graphics
dGPU: AMD Radeon RX 7600M XT
Kernel Rolling: 6.15.2-artix1-1 #1 SMP PREEMPT_DYNAMIC
Init: openrc
Desktop: Xfce v: 4.20.1