Laptop does not wake correctly from hibernation.

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Laptop does not wake correctly from hibernation.

14 April 2022, 07:51:05

After working great for months, by old Dell E6410 (suite 66 xfce) has been giving me trouble with waking up properly from hibernation.

It will wake to the gui logon screen and after credentials are entered I just get a blank screen. CTRL-ALT-F1 will land me in the terminal so it isn't frozen or anything. I can reboot from there and everything boots normally. Sleep also wakes up normally.

I am a bit of a born-again noob as I dabbled in linux 10+ years ago but am only now relearning to be more than an end-user after finally getting tired of windows 10-11 privacy issues.

lspci

Code: [Select]

	Subsystem: Dell Latitude E6410
	Flags: bus master, fast devsel, latency 0
	Capabilities: [e0] Vendor Specific Information: Len=0c <?>
lspci: Unable to load libkmod resources: error -2

00:02.0 VGA compatible controller: Intel Corporation Core Processor Integrated Graphics Controller (rev 02) (prog-if 00 [VGA controller])
	Subsystem: Dell Latitude E6410
	Flags: bus master, fast devsel, latency 0, IRQ 26
	Memory at f0000000 (64-bit, non-prefetchable) [size=4M]
	Memory at e0000000 (64-bit, prefetchable) [size=256M]
	I/O ports at 70b0 [size=8]
	Expansion ROM at 000c0000 [virtual] [disabled] [size=128K]
	Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [d0] Power Management version 2
	Capabilities: [a4] PCI Advanced Features
	Kernel driver in use: i915

00:19.0 Ethernet controller: Intel Corporation 82577LM Gigabit Network Connection (rev 05)
	DeviceName:  Onboard LAN
	Subsystem: Dell Latitude E6410
	Flags: bus master, fast devsel, latency 0, IRQ 25
	Memory at f6900000 (32-bit, non-prefetchable) [size=128K]
	Memory at f6980000 (32-bit, non-prefetchable) [size=4K]
	I/O ports at 7040 [size=32]
	Capabilities: [c8] Power Management version 2
	Capabilities: [d0] MSI: Enable+ Count=1/1 Maskable- 64bit+
	Capabilities: [e0] PCI Advanced Features
	Kernel driver in use: e1000e

00:1a.0 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 05) (prog-if 20 [EHCI])
	Subsystem: Dell Latitude E6410
	Flags: bus master, medium devsel, latency 0, IRQ 16
	Memory at f6970000 (32-bit, non-prefetchable) [size=1K]
	Capabilities: [50] Power Management version 2
	Capabilities: [58] Debug port: BAR=1 offset=00a0
	Capabilities: [98] PCI Advanced Features
	Kernel driver in use: ehci-pci

00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 05)
	Subsystem: Dell Latitude E6410
	Flags: bus master, fast devsel, latency 0, IRQ 27
	Memory at f6960000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: [50] Power Management version 2
	Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+
	Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
	Capabilities: [100] Virtual Channel
	Capabilities: [130] Root Complex Link
	Kernel driver in use: snd_hda_intel

00:1c.0 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 1 (rev 05) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0, IRQ 16
	Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
	I/O behind bridge: 00006000-00006fff [size=4K]
	Memory behind bridge: f5500000-f68fffff [size=20M]
	Prefetchable memory behind bridge: 00000000f6a00000-00000000f6bfffff [size=2M]
	Capabilities: [40] Express Root Port (Slot+), MSI 00
	Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit-
	Capabilities: [90] Subsystem: Dell Latitude E6410
	Capabilities: [a0] Power Management version 2
	Kernel driver in use: pcieport

00:1c.1 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 2 (rev 05) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0, IRQ 17
	Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
	I/O behind bridge: 00005000-00005fff [size=4K]
	Memory behind bridge: f4100000-f54fffff [size=20M]
	Prefetchable memory behind bridge: 00000000f6c00000-00000000f6dfffff [size=2M]
	Capabilities: [40] Express Root Port (Slot+), MSI 00
	Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit-
	Capabilities: [90] Subsystem: Dell Latitude E6410
	Capabilities: [a0] Power Management version 2
	Kernel driver in use: pcieport

00:1c.2 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 3 (rev 05) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0, IRQ 18
	Bus: primary=00, secondary=03, subordinate=04, sec-latency=0
	I/O behind bridge: 00002000-00003fff [size=8K]
	Memory behind bridge: f0400000-f2cfffff [size=41M]
	Prefetchable memory behind bridge: 00000000f6e00000-00000000f6ffffff [size=2M]
	Capabilities: [40] Express Root Port (Slot+), MSI 00
	Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit-
	Capabilities: [90] Subsystem: Dell Latitude E6410
	Capabilities: [a0] Power Management version 2
	Kernel driver in use: pcieport

00:1c.3 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 4 (rev 05) (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0, IRQ 19
	Bus: primary=00, secondary=05, subordinate=0a, sec-latency=0
	I/O behind bridge: 00004000-00004fff [size=4K]
	Memory behind bridge: f2d00000-f40fffff [size=20M]
	Prefetchable memory behind bridge: 00000000f7000000-00000000f71fffff [size=2M]
	Capabilities: [40] Express Root Port (Slot+), MSI 00
	Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit-
	Capabilities: [90] Subsystem: Dell Latitude E6410
	Capabilities: [a0] Power Management version 2
	Kernel driver in use: pcieport

00:1d.0 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 05) (prog-if 20 [EHCI])
	Subsystem: Dell Latitude E6410
	Flags: bus master, medium devsel, latency 0, IRQ 17
	Memory at f6950000 (32-bit, non-prefetchable) [size=1K]
	Capabilities: [50] Power Management version 2
	Capabilities: [58] Debug port: BAR=1 offset=00a0
	Capabilities: [98] PCI Advanced Features
	Kernel driver in use: ehci-pci

00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev a5) (prog-if 01 [Subtractive decode])
	Flags: bus master, fast devsel, latency 0
	Bus: primary=00, secondary=0b, subordinate=0b, sec-latency=0
	I/O behind bridge: [disabled]
	Memory behind bridge: [disabled]
	Prefetchable memory behind bridge: [disabled]
	Capabilities: [50] Subsystem: Dell Latitude E6410

00:1f.0 ISA bridge: Intel Corporation QM57 Chipset LPC Interface Controller (rev 05)
	Subsystem: Dell Latitude E6410
	Flags: bus master, medium devsel, latency 0
	Capabilities: [e0] Vendor Specific Information: Len=10 <?>
	Kernel driver in use: lpc_ich

00:1f.2 SATA controller: Intel Corporation 5 Series/3400 Series Chipset 6 port SATA AHCI Controller (rev 05) (prog-if 01 [AHCI 1.0])
	Subsystem: Dell Latitude E6410
	Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 24
	I/O ports at 7090 [size=8]
	I/O ports at 7080 [size=4]
	I/O ports at 7070 [size=8]
	I/O ports at 7060 [size=4]
	I/O ports at 7020 [size=32]
	Memory at f6940000 (32-bit, non-prefetchable) [size=2K]
	Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
	Capabilities: [70] Power Management version 3
	Capabilities: [a8] SATA HBA v1.0
	Capabilities: [b0] PCI Advanced Features
	Kernel driver in use: ahci

00:1f.3 SMBus: Intel Corporation 5 Series/3400 Series Chipset SMBus Controller (rev 05)
	Subsystem: Dell Latitude E6410
	Flags: medium devsel, IRQ 18
	Memory at f6930000 (64-bit, non-prefetchable) [size=256]
	I/O ports at 7000 [size=32]
	Kernel driver in use: i801_smbus

00:1f.6 Signal processing controller: Intel Corporation 5 Series/3400 Series Chipset Thermal Subsystem (rev 05)
	Subsystem: Dell Latitude E6410
	Flags: bus master, fast devsel, latency 0, IRQ 18
	Memory at f6920000 (64-bit, non-prefetchable) [size=4K]
	Capabilities: [50] Power Management version 3
	Capabilities: [80] MSI: Enable- Count=1/1 Maskable- 64bit-
	Kernel driver in use: intel ips

02:00.0 Network controller: Broadcom Inc. and subsidiaries BCM4313 802.11bgn Wireless Network Adapter (rev 01)
	Subsystem: Dell Inspiron M5010 / XPS 8300
	Flags: bus master, fast devsel, latency 0, IRQ 17
	Memory at f4100000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: [40] Power Management version 3
	Capabilities: [58] Vendor Specific Information: Len=78 <?>
	Capabilities: [48] MSI: Enable- Count=1/1 Maskable- 64bit+
	Capabilities: [d0] Express Endpoint, MSI 00
	Capabilities: [100] Advanced Error Reporting
	Capabilities: [13c] Virtual Channel
	Capabilities: [160] Device Serial Number 00-00-a1-ff-ff-e4-70-f1
	Capabilities: [16c] Power Budgeting <?>
	Kernel driver in use: bcma-pci-bridge

03:00.0 CardBus bridge: Ricoh Co Ltd CardBus bridge (rev 02)
	Subsystem: Dell Latitude E6410
	Flags: bus master, fast devsel, latency 0, IRQ 18
	Memory at f2c40000 (32-bit, non-prefetchable) [size=4K]
	Bus: primary=03, secondary=04, subordinate=04, sec-latency=176
	Memory window 0: f0400000-f17fffff (prefetchable)
	Memory window 1: f1800000-f1bfffff
	I/O window 0: 00002000-000020ff
	I/O window 1: 00002400-000024ff
	16-bit legacy interface ports at 0001
	Capabilities: [a0] MSI: Enable- Count=1/1 Maskable- 64bit+
	Capabilities: [98] Power Management version 3
	Capabilities: [80] Express PCI-Express to PCI/PCI-X Bridge, MSI 00
	Kernel driver in use: yenta_cardbus

03:00.1 SD Host controller: Ricoh Co Ltd MMC/SD Host Controller (rev 03) (prog-if 01)
	Subsystem: Dell Latitude E6410
	Flags: bus master, fast devsel, latency 0, IRQ 19
	Memory at f2c30000 (32-bit, non-prefetchable) [size=256]
	Capabilities: [50] MSI: Enable- Count=1/1 Maskable- 64bit+
	Capabilities: [78] Power Management version 3
	Capabilities: [80] Express Endpoint, MSI 00
	Kernel driver in use: sdhci-pci

03:00.4 FireWire (IEEE 1394): Ricoh Co Ltd R5C832 PCIe IEEE 1394 Controller (rev 03) (prog-if 10 [OHCI])
	Subsystem: Dell Latitude E6410
	Flags: bus master, fast devsel, latency 0, IRQ 16
	Memory at f2c00000 (32-bit, non-prefetchable) [size=2K]
	Capabilities: [50] MSI: Enable- Count=1/1 Maskable- 64bit+
	Capabilities: [78] Power Management version 3
	Capabilities: [80] Express Endpoint, MSI 00
	Kernel driver in use: firewire_ohci

3f:00.0 Host bridge: Intel Corporation Core Processor QuickPath Architecture Generic Non-core Registers (rev 02)
	Subsystem: Intel Corporation Device 8086
	Flags: bus master, fast devsel, latency 0

3f:00.1 Host bridge: Intel Corporation Core Processor QuickPath Architecture System Address Decoder (rev 02)
	Subsystem: Intel Corporation Device 8086
	Flags: bus master, fast devsel, latency 0

3f:02.0 Host bridge: Intel Corporation Core Processor QPI Link 0 (rev 02)
	Subsystem: Intel Corporation Device 8086
	Flags: bus master, fast devsel, latency 0

3f:02.1 Host bridge: Intel Corporation 1st Generation Core i3/5/7 Processor QPI Physical 0 (rev 02)
	Subsystem: Intel Corporation Device 8086
	Flags: bus master, fast devsel, latency 0

3f:02.2 Host bridge: Intel Corporation 1st Generation Core i3/5/7 Processor Reserved (rev 02)
	Subsystem: Intel Corporation Device 8086
	Flags: bus master, fast devsel, latency 0

3f:02.3 Host bridge: Intel Corporation 1st Generation Core i3/5/7 Processor Reserved (rev 02)
	Subsystem: Intel Corporation Device 8086
	Flags: bus master, fast devsel, latency 0

lsusb

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Bus 002 Device 005: ID 0a5c:5800 Broadcom Corp. BCM5880 Secure Applications Processor
Bus 002 Device 004: ID 413c:8187 Dell Computer Corp. DW375 Bluetooth Module
Bus 002 Device 008: ID 0000:3825   USB OPTICAL MOUSE
Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Re: Laptop does not wake correctly from hibernation.

Reply #1 – 14 April 2022, 16:01:36

You use lightdm?

From tty1, instead of reboot, restart lightdm (or sddm) to see what happens.

Code: [Select]

$sudo  66-start -t default -r lightdm

Re: Laptop does not wake correctly from hibernation.

Reply #2 – 14 April 2022, 18:02:44

If this is a result of an update, it can only be caused by a kernel or a kernel module (video driver...) update.

There is a page for general hibernate/suspend troubleshooting: https://01.org/node/3721

Other than that, check dmesg and system logs (files in /var/log) for a possible cause.

Edit: Just running grep on your dmesg file gives:

Code: [Select]

$ grep -i fail dmesg42022.txt
[    0.319185] pci 0000:03:00.0: BAR 15: failed to assign [mem size 0x04000000 pref]
[    0.319188] pci 0000:03:00.0: BAR 16: failed to assign [mem size 0x04000000]
[    0.319196] pci 0000:03:00.0: BAR 16: failed to assign [mem size 0x04000000]
[    0.319200] pci 0000:03:00.0: BAR 15: failed to assign [mem size 0x04000000 pref]
[    7.111571] intel ips 0000:00:1f.6: failed to get i915 symbols, graphics turbo disabled until i915 loads
[   10.392684] b43: probe of bcma0:1 failed with error -524

To get last few lines from a lightdm log (as root):

Code: [Select]

66-inservice -o logfile lightdm

Quote from: calvinh – on 14 April 2022, 16:01:36

Code: [Select]

$sudo  66-start -t default -r lightdm

The -t default is only needed if someone has created a tree other than the one containing the service and marked it as "current". So (as root):

Code: [Select]

66-start -r lightdm

should suffice with the default tree setup.

Re: Laptop does not wake correctly from hibernation.

Reply #3 – 15 April 2022, 15:33:30

From tty1 66-start -r lightdm did allow me to get to the desktop.

I then grabbed the lightdm log as requested

Code: [Select]

2022-04-14 02:23:44.549693132  
2022-04-14 02:23:44.549714161  ** (process:977): WARNING **: 02:23:44.545: Error getting user list from org.freedesktop.Accounts: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.Accounts was not provided by any .service files
2022-04-15 04:34:58.218938928  
2022-04-15 04:34:58.219031454  ** (lightdm:845): WARNING **: 04:34:58.218: Error getting user list from org.freedesktop.Accounts: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.Accounts was not provided by any .service files
2022-04-15 04:35:03.447598833  Stopping PAM conversation, interaction requested but not supported
2022-04-15 04:35:05.743171724  
2022-04-15 04:35:05.743186073  ** (process:931): WARNING **: 04:35:05.740: Error getting user list from org.freedesktop.Accounts: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.Accounts was not provided by any .service files
2022-04-15 04:35:14.293839828  
2022-04-15 04:35:14.293861105  ** (process:962): WARNING **: 04:35:14.290: Error getting user list from org.freedesktop.Accounts: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.Accounts was not provided by any .service files
2022-04-15 13:21:09.169287446  
2022-04-15 13:21:09.169431982  ** (process:2871): WARNING **: 13:21:09.123: Error getting user list from org.freedesktop.Accounts: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.Accounts was not provided by any .service files
2022-04-15 13:21:20.387233549  
2022-04-15 13:21:20.387244964  ** (process:2904): WARNING **: 13:21:20.385: Error getting user list from org.freedesktop.Accounts: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.Accounts was not provided by any .service files
2022-04-15 13:24:03.302794937  
2022-04-15 13:24:03.302805394  ** (lightdm:2960): WARNING **: 13:24:03.302: Error getting user list from org.freedesktop.Accounts: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.Accounts was not provided by any .service files
2022-04-15 13:24:04.112075607  Stopping PAM conversation, interaction requested but not supported
2022-04-15 13:24:05.854986570  
2022-04-15 13:24:05.855000190  ** (process:2974): WARNING **: 13:24:05.851: Error getting user list from org.freedesktop.Accounts: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.Accounts was not provided by any .service files
2022-04-15 13:24:15.901270978  
2022-04-15 13:24:15.901290779  ** (process:3007): WARNING **: 13:24:15.898: Error getting user list from org.freedesktop.Accounts: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.Accounts was not provided by any .service files

I have bookmarked the troubleshooting link and will dive into it this weekend.

Re: Laptop does not wake correctly from hibernation.

Reply #4 – 15 April 2022, 16:01:00

You have Artix accountservice pkg installed? If not, try to install it and enable/start the service.

Re: Laptop does not wake correctly from hibernation.

Reply #5 – 15 April 2022, 16:03:17

What is the output of

Code: [Select]

pacman -Qi accountsservice

Make sure that package is installed.

Re: Laptop does not wake correctly from hibernation.

Reply #6 – 16 April 2022, 06:23:44

Thank you guys for your help and patience with this. The accountsservice package was in fact not installed.

I am now having a little trouble with the enabling syntax. I looked up 66-enable at obarun and I tried a few different ways but I am encountering tree/unable to resolve source path errors. These are just a sample of my ignorant attempts.

Code: [Select]

artixlinux:[arron]:~$ sudo 66-enable -t accountsservice
66-enable: fatal: unable to find tree: /var/lib/66/system/accountsservice: No such file or directory
artixlinux:[arron]:~$ sudo 66-enable /var/lib/accountsservice
66-enable: fatal: unable to resolve source path of: /var/lib/accountsservice
artixlinux:[arron]:~$ sudo 66-enable /var/lib/AccountsService
66-enable: fatal: unable to resolve source path of: /var/lib/AccountsService

pacman -Qi accountsservice now shows it is installed.

Re: Laptop does not wake correctly from hibernation.

Reply #7 – 16 April 2022, 11:36:48

First of all, there is no init service for the accountsservice, it is started through D-Bus.

Second, even if it was a service managed by init, you don't need the -t parameter, as I said above.

Third, even if -t parameter was needed, its syntax is

Code: [Select]

-t treename

so the command would be

Code: [Select]

66-enable -t treename someservice

Artix has an updated wiki article on 66, check it out: https://wiki.artixlinux.org/Main/Suite66#Enabling_a_service

Note: The linked article does include the -t option, but in most cases it is not needed. It is only needed when you are dealing with the service not in the tree marked as "current". By default, the tree named "default" is marked as "current", and most non-essential services added by users fit into that tree.