Dell opitplex 7010 does screen is black and not outputting to displayport

Topic: Dell opitplex 7010 does screen is black and not outputting to displayport (Read 1545 times) previous topic - next topic

0 Members and 3 Guests are viewing this topic.

Dell opitplex 7010 does screen is black and not outputting to displayport

02 May 2022, 20:57:34

Is it because i switched to uefi boot? That i enabled secure boot? That i switched dusplay from auto to intel only and now its outputting to vga rather than displayport?

Ugh!

Re: Dell opitplex 7010 does screen is black and not outputting to displayport

Reply #1 – 02 May 2022, 21:19:10

Apparently no. Its not the display output source to the monitor. There's no display output at all reported by the monitor on the vga cable

Re: Dell opitplex 7010 does screen is black and not outputting to displayport

Reply #2 – 02 May 2022, 21:40:24

Removing the cmos battery for a few minutes usually resets the BIOS to default. Check the monitor on another PC and try a different monitor if you have one to see where the problem lies (although be warned if you were really really unlucky and it's a fault with one thing that fried the other thing that might be terrible advice

)

Re: Dell opitplex 7010 does screen is black and not outputting to displayport

Reply #3 – 02 May 2022, 21:52:30

I took the battery and the memory out

I took a pic of windows with 32 GB ram working

This happened after adjusting bios

Re: Dell opitplex 7010 does screen is black and not outputting to displayport

Reply #4 – 02 May 2022, 22:30:35

They dont want to replace it sayi g the bios isnt covered under warranty

Wasn't like I was flashing the bios

Re: Dell opitplex 7010 does screen is black and not outputting to displayport

Reply #5 – 03 May 2022, 00:27:22

How they send out a refurbished pc with a bios that needs updated... I should have flashed it then maybe this wouldnt be an issue... Installing windows 10 in legacy mode with no uefi, no tpm, and no secure boot enabled? Then say if i adjust the bios settings to enable those things and it stops working that that isnt covered under warranty??? I have to pay for return shipping to get a refund....

Yah never again.

Pcs for people is not pcs for artix users apparently

Re: Dell opitplex 7010 does screen is black and not outputting to displayport

Reply #6 – 03 May 2022, 00:29:34

Are you saying it works when booting Windows but not Artix? Then it's nothing to do with a HW issue? Don't think secure boot or TPM works with Linux. Turn them off. If Windows was installed as a BIOS boot rather than UEFI then probably that won't boot if you change it in BIOS so you might need to switch that back too if you are having that problem. There is no real advantage for UEFI over BIOS boot except it supports partitions over 2TB.

Re: Dell opitplex 7010 does screen is black and not outputting to displayport

Reply #7 – 03 May 2022, 02:02:01

Ty!

I have no video output. I cant get into bios again. Removing the cmos battery wa s no help. Im not understanding.

Re: Dell opitplex 7010 does screen is black and not outputting to displayport

Reply #8 – 03 May 2022, 02:07:42

https://www.ebay.com/itm/254909107840?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=aY7OL6JIRbO&sssrc=2349624&ssuid=&var=&widget_ver=artemis&media=COPY

This looks like my motherboard. 15$ to try? Probably cheaper than sending this box back.

[SOLVED] Re: Dell opitplex 7010 does screen is black and not outputting to DP

Reply #9 – 03 May 2022, 04:58:35

Code: [Select]

dell-i7:[catherdersoflinux]:~$ sudo inxi -Fzxm
[sudo] password for catherdersoflinux: 
System:
  Kernel: 5.17.4-artix1-1 arch: x86_64 bits: 64 compiler: gcc v: 11.2.0
    Desktop: MATE v: 1.26.0 Distro: Artix Linux base: Arch Linux
Machine:
  Type: Desktop System: Dell product: OptiPlex 7010 v: 01 serial: <filter>
  Mobo: Dell model: 0WR7PY v: A02 serial: <filter> BIOS: Dell v: A29
    date: 06/28/2018
Battery:
  Device-1: hidpp_battery_0 model: Logitech M570 charge: 95% status: N/A
  Device-2: hidpp_battery_1 model: Logitech Wireless Keyboard K360
    charge: 100% (should be ignored) status: discharging
Memory:
  RAM: total: 31.27 GiB used: 1.51 GiB (4.8%)
  Array-1: capacity: 32 GiB slots: 4 EC: None max-module-size: 8 GiB
    note: est.
  Device-1: DIMM3 type: DDR3 size: 8 GiB speed: 1600 MT/s
  Device-2: DIMM1 type: DDR3 size: 8 GiB speed: 1600 MT/s
  Device-3: DIMM4 type: DDR3 size: 8 GiB speed: 1600 MT/s
  Device-4: DIMM2 type: DDR3 size: 8 GiB speed: 1600 MT/s
CPU:
  Info: quad core model: Intel Core i7-3770 bits: 64 type: MT MCP
    arch: Ivy Bridge rev: 9 cache: L1: 256 KiB L2: 1024 KiB L3: 8 MiB
  Speed (MHz): avg: 1765 high: 2363 min/max: 1600/3900 cores: 1: 1596
    2: 1690 3: 1599 4: 1878 5: 1596 6: 1596 7: 1807 8: 2363 bogomips: 54293
  Flags: avx ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel IvyBridge GT2 [HD Graphics 4000] vendor: Dell driver: i915
    v: kernel bus-ID: 00:02.0
  Display: x11 server: X.org v: 1.21.1.3 driver: X: loaded: intel
    unloaded: fbdev,modesetting,vesa gpu: i915 resolution: 1: 1920x1080~60Hz
    2: 768x1024~60Hz
  OpenGL: renderer: Mesa Intel HD Graphics 4000 (IVB GT2)
    v: 4.2 Mesa 22.0.2 direct render: Yes
Audio:
  Device-1: Intel 7 Series/C216 Family High Definition Audio vendor: Dell
    driver: snd_hda_intel v: kernel bus-ID: 00:1b.0
  Sound Server-1: ALSA v: k5.17.4-artix1-1 running: yes
  Sound Server-2: JACK v: 1.9.21 running: no
  Sound Server-3: PulseAudio v: 15.0 running: no
Network:
  Device-1: Intel 82579LM Gigabit Network vendor: Dell driver: e1000e
    v: kernel port: f080 bus-ID: 00:19.0
  IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 1.48 TiB used: 470.93 GiB (31.1%)
  ID-1: /dev/sda vendor: Micron model: MT-128 size: 119.24 GiB temp: 33 C
  ID-2: /dev/sdb vendor: Seagate model: ST1000LM035-1RK172 size: 931.51 GiB
    temp: 34 C
  ID-3: /dev/sdc vendor: Toshiba model: MK5075GSX size: 465.76 GiB
    temp: 34 C
Partition:
  ID-1: / size: 62.89 GiB used: 30.19 GiB (48.0%) fs: ext4 dev: /dev/sda2
Swap:
  Alert: No swap data was found.
Sensors:
  System Temperatures: cpu: 29.8 C mobo: 27.8 C
  Fan Speeds (RPM): N/A
Info:
  Processes: 215 Uptime: 8m Init: N/A Compilers: gcc: 11.2.0 Packages: 717
  Shell: Bash v: 5.1.16 inxi: 3.3.15

Code: [Select]

dell-i7:[catherdersoflinux]:~$ neofetch
                   '                      catherdersoflinux@dell-i7 
                  'o'                     ------------------------- 
                 'ooo'                    OS: Artix Linux x86_64 
                'ooxoo'                   Host: OptiPlex 7010 01 
               'ooxxxoo'                  Kernel: 5.17.4-artix1-1 
              'oookkxxoo'                 Uptime: 11 mins 
             'oiioxkkxxoo'                Packages: 717 (pacman) 
            ':;:iiiioxxxoo'               Shell: bash 5.1.16 
               `'.;::ioxxoo'              Resolution: 1920x1080, 768x1024 
          '-.      `':;jiooo'             DE: MATE 1.26.0 
         'oooio-..     `'i:io'            WM: Metacity (Marco) 
        'ooooxxxxoio:,.   `'-;'           Theme: Artix-dark [GTK2/3] 
       'ooooxxxxxkkxoooIi:-.  `'          Icons: matefaenzadark [GTK2/3] 
      'ooooxxxxxkkkkxoiiiiiji'            Terminal: mate-terminal 
     'ooooxxxxxkxxoiiii:'`     .i'        Terminal Font: Roboto Mono 15 
    'ooooxxxxxoi:::'`       .;ioxo'       CPU: Intel i7-3770 (8) @ 3.900GHz 
   'ooooxooi::'`         .:iiixkxxo'      GPU: Intel IvyBridge GT2 [HD Graphics 4000] 
  'ooooi:'`                `'';ioxxo'     Memory: 1087MiB / 32021MiB 
 'i:'`                          '':io'
'`                                   `'

Re: Dell opitplex 7010 does screen is black and not outputting to displayport

Reply #10 – 03 May 2022, 14:49:51

Quote from: cat herders of linux – on 03 May 2022, 02:02:01

Ty!

I have no video output. I cant get into bios again. Removing the cmos battery wa s no help. Im not understanding.

Do you have a PC speaker in your rig? If yes, does it beep during the startup and how many times? It seems like a hardware issue.

BTW, if your monitor is not working, how did you get that inxi and neofetch output?

[SOLVED] Re: Dell opitplex 7010 does screen is black and not outputting to DP

Reply #11 – 03 May 2022, 17:29:56

Quote from: VictorBrand – on 03 May 2022, 14:49:51

Do you have a PC speaker in your rig? If yes, does it beep during the startup and how many times? It seems like a hardware issue.

BTW, if your monitor is not working, how did you get that inxi and neofetch output?

did you see i marked my reply solved for that post?

i had packed it up ready to ship back and just out of desperation i took it out and plugged it in again and it booted. Elohim blessed me with kindness!

I updated the bios from within windows, upgraded the ram. added my 2.5 inch drives and reinstalled windows on one with uefi rather than legacy. I got artix installed under bios boot when i made that post. This morning i reinstalled with uefi. Everything is working. Bizarre. Grateful. Still bizarre. I was ready to cry.

Code: [Select]


dell-i7:[catherdersoflinux]:~/Desktop$ sudo inxi -Fzxm
System:
  Kernel: 5.17.5-lqx1-1-lqx arch: x86_64 bits: 64 compiler: gcc v: 11.2.0
    Desktop: MATE v: 1.26.0 Distro: Artix Linux base: Arch Linux
Machine:
  Type: Desktop System: Dell product: OptiPlex 7010 v: 01 serial: <filter>
  Mobo: Dell model: 0WR7PY v: A02 serial: <filter> UEFI: Dell v: A29
    date: 06/28/2018
Battery:
  Device-1: hidpp_battery_0 model: Logitech M570 charge: 95%
    status: discharging
  Device-2: hidpp_battery_1 model: Logitech Wireless Keyboard K360
    charge: 100% (should be ignored) status: discharging
Memory:
  RAM: total: 31.28 GiB used: 6.45 GiB (20.6%)
  Array-1: capacity: 32 GiB slots: 4 EC: None max-module-size: 8 GiB
    note: est.
  Device-1: DIMM3 type: DDR3 size: 8 GiB speed: 1600 MT/s
  Device-2: DIMM1 type: DDR3 size: 8 GiB speed: 1600 MT/s
  Device-3: DIMM4 type: DDR3 size: 8 GiB speed: 1600 MT/s
  Device-4: DIMM2 type: DDR3 size: 8 GiB speed: 1600 MT/s
CPU:
  Info: quad core model: Intel Core i7-3770 bits: 64 type: MT MCP
    arch: Ivy Bridge rev: 9 cache: L1: 256 KiB L2: 1024 KiB L3: 8 MiB
  Speed (MHz): avg: 3401 min/max: 1600/3401 boost: enabled cores: 1: 3401
    2: 3401 3: 3401 4: 3401 5: 3401 6: 3401 7: 3401 8: 3401 bogomips: 54274
  Flags: avx ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel IvyBridge GT2 [HD Graphics 4000] vendor: Dell driver: i915
    v: kernel bus-ID: 00:02.0
  Display: x11 server: X.org v: 1.21.1.3 driver: X: loaded: intel
    unloaded: fbdev,modesetting,vesa gpu: i915 resolution: 1920x1080~60Hz
  OpenGL: renderer: Mesa Intel HD Graphics 4000 (IVB GT2)
    v: 4.2 Mesa 22.0.2 direct render: Yes
Audio:
  Device-1: Intel 7 Series/C216 Family High Definition Audio vendor: Dell
    driver: snd_hda_intel v: kernel bus-ID: 00:1b.0
  Sound Server-1: ALSA v: k5.17.5-lqx1-1-lqx running: yes
  Sound Server-2: JACK v: 1.9.21 running: no
  Sound Server-3: PulseAudio v: 15.0 running: yes
Network:
  Device-1: Intel 82579LM Gigabit Network vendor: Dell driver: e1000e
    v: kernel port: f080 bus-ID: 00:19.0
  IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 1.48 TiB used: 494.61 GiB (32.6%)
  ID-1: /dev/sda vendor: Micron model: MT-128 size: 119.24 GiB temp: 33 C
  ID-2: /dev/sdb vendor: Seagate model: ST1000LM035-1RK172 size: 931.51 GiB
  ID-3: /dev/sdc vendor: Toshiba model: MK5075GSX size: 465.76 GiB
    temp: 34 C
Partition:
  ID-1: / size: 56.77 GiB used: 21.42 GiB (37.7%) fs: ext4 dev: /dev/sda1
  ID-2: /boot/efi size: 512 MiB used: 296 KiB (0.1%) fs: vfat
    dev: /dev/sda2
Swap:
  ID-1: swap-1 type: partition size: 32 GiB used: 0 KiB (0.0%) dev: /dev/sdb1
  ID-2: swap-2 type: partition size: 32 GiB used: 0 KiB (0.0%)
    dev: /dev/sdc5
Sensors:
  System Temperatures: cpu: 60.0 C mobo: 27.8 C
  Fan Speeds (RPM): N/A
Info:
  Processes: 249 Uptime: 2h 45m Init: N/A Compilers: gcc: 11.2.0
  Packages: 917 Shell: Bash v: 5.1.16 inxi: 3.3.15

Code: [Select]

dell-i7:[catherdersoflinux]:~/Desktop$ neofetch
                   '                      catherdersoflinux@dell-i7 
                  'o'                     ------------------------- 
                 'ooo'                    OS: Artix Linux x86_64 
                'ooxoo'                   Host: OptiPlex 7010 01 
               'ooxxxoo'                  Kernel: 5.17.5-lqx1-1-lqx 
              'oookkxxoo'                 Uptime: 2 hours, 5 mins 
             'oiioxkkxxoo'                Packages: 914 (pacman) 
            ':;:iiiioxxxoo'               Shell: bash 5.1.16 
               `'.;::ioxxoo'              Resolution: 1920x1080 
          '-.      `':;jiooo'             DE: MATE 1.26.0 
         'oooio-..     `'i:io'            WM: Metacity (Marco) 
        'ooooxxxxoio:,.   `'-;'           Theme: Material-Black-Plum [GTK2/3] 
       'ooooxxxxxkkxoooIi:-.  `'          Icons: Material-Black-Plum-Suru [GTK2/3] 
      'ooooxxxxxkkkkxoiiiiiji'            Terminal: mate-terminal 
     'ooooxxxxxkxxoiiii:'`     .i'        Terminal Font: Roboto Mono 15 
    'ooooxxxxxoi:::'`       .;ioxo'       CPU: Intel i7-3770 (8) @ 3.401GHz 
   'ooooxooi::'`         .:iiixkxxo'      GPU: Intel IvyBridge GT2 [HD Graphics 4000] 
  'ooooi:'`                `'';ioxxo'     Memory: 4417MiB / 32030MiB 
 'i:'`                          '':io'
'`                                   `'